Frequently Asked Questions:

Do I need an international drivers license?

To rent a bike no. To legally drive in Thailand yes. Thailand honors Thai drivers licenses and licenses from ASEAN alliance countries ONLY. If you go through a checkpoint you will get a fine.

What insurance does the bike have?

Our bikes come with standard govt insurance that covers medical to a limit. The renter is responsible to all property damage. If the accident is your fault your are responsible for both vehicles. If it is NOT your fault you are still responsible for damage to our bike. It is the renter’s responsibility to get payment from the other party, or make arrangements we deem acceptable for payment from the other party. If you have a accident during business hours we are happy to help if we can.

Can I purchase extra insurance?

From us, no. If ANY shop tells you they provide extra insurance for a fee or their bike has more than standard govt insurance, politely ask to see the policy and verify the chassis number, coverage, and dates. If the shop says they “self insure” get IN WRITING what is covered EXACTLY including the chassis number and dates. We say this because rental shops, in general, only provide the standard insurance PLUS most insurance companies in Thailand will ONLY pay a claim if a “licensed driver” was driving. This means without a valid international permit insurance will not pay any claim and may not pay without a valid Thai license.

Can I take your bike out of Pattaya?

Yes, up to 75km from our shop. ANY more than 75Km from our shop and you forfeit your deposit. BE AWARE that if you take the bike outside of Pattaya City we cannot service you. If you have mechanical issues, we will pay for the repairs, but you will need to get the bike to a shop near you. We are happy to TRY to find a shop, translate with the locals to find a shop, speak to and authorize the repairs, but that is all.  We will not bring a replacement bike outside Pattaya City ( as determined by US ). If the bike cannot be fixed locally it is YOUR responsibility to get the bike back to us for repair.

Can I extend my rental?

Yes, so long as the bike has not already been booked in advance. During high season many of our bikes are booked in advance, including the one you may be renting. In this case we can swap bikes when available, but during high season we often sell out. If this happens, unfortunately, you will need to return the bike by the date and time it is due.

Do you deliver?

Yes, with notice M-Sa 9:30-17:00. 24 hour advance notice required. We offer delivery/pick up 10 minutes from our shop for 2 day or longer rentals.  We ONLY deliver for 1 day rentals within 5 minutes of the shop at our discretion 100%. We are not able to delivery further than 10 minutes from our shop as determined by us. ***We do NOT offer delivery or pick up service April 12-19. Delivery service is VERY, VERY limited in December and January. ***

Can I change bikes?

Yes if we have bikes available you can come to our shop and change for a different same price bike during business hours.

What happens if there is a mechanical problem?

We do not carry new bikes, but we stock nice bikes.  We strive to keep them maintained and in proper working order, but, it is a mechanical item. Sometimes things break with no warning. When that happens we do our best to get you a replacement bike as soon as possible. If it is the middle of the night we will get on it 1st thing in the morning. During business hours, within Pattaya City, we will do our best to get you back on the road as quick as possible, either with a replacement bike or getting your bike fixed.

****If you are OUTSIDE Pattaya City the ONLY service we offer is payment for mechanical issues and translation. If the bike cannot be repaired where you are is the YOUR responsibility to get the bike back to us for repair. This only applies OUTSIDE Pattaya City**** You are welcome to take you bike out of town (up to 75km) but we do not provide any service outside of payment for repairs. Flat tires are the responsibility of the renter.

Who pays for repairs?

Anything mechanical is our problem and we pay for the repair. Missing pieces, broken plastic from an accident, and flat tires are your responsibility. We will help with flat tires but we do not pay for flat tires. It is beyond out control if you run over something and have a flat. A new inner tube is 140-180b in the closest shop to you.  If the bike has tubeless tires and can not be repaired, or an inner tube inserted, it will cost you roughly 950b for a new tire. We will not pay for a new tire if you run over something.

What if my phone falls out of the phone holder and gets broken?

Phone holders are provided 100% as a courtesy to our customers. By using it you accept 100% of the responsibility if your phone gets damaged. We will not pay for phone damage or broken screens.

Can I pick up or drop off outside of business hours?

Sometimes yes…..WITH ADVANCE NOTICE.  Generally, we are available from 8:30am until 9:30pm IF arrangements are made at time of booking/pick up/delivery.   A LACK OF PLANNING ON YOUR PART WILL NOT CREATE AN EMERGENCY ON OUR PART.  We will not drop whatever we are doing to come meet you if you do not plan in advance. Your option is to leave the bike, full of fuel, at our shop and lock the keys under the seat. We can transfer your deposit to a Thai bank account or you can get it next trip. After hours we usually allow drop offs at our home before 9:30 with advance notice. We have a children so show up before 9:30 or don’t come. =)

How much is the late fee?

100b per hour if you do not make arrangements BEFORE your due back time.

Can I turn in my monthly rental early?

Of course!! There is no penalty for returning early. However, if you rent for 1 month and return after 3 weeks there is no refund. If you rent for a month and return after a week you are charged the weekly rate. Monthly rentals get a discounted rate. Less than monthly does not. If you rent for a week and return  after 3 days you will be charged the daily rate when determining any refund, not the weekly rate.

Can I give a smaller deposit?

No. Your options for deposit are:

2000b (foreigner)

50US/Euro

80 CND

100AUS

400RMB

500SGD

Leave your orignal passport.

We try to make our deposit policy flexible and convenient, but these are the only options.